Policies

We value your comfort, privacy, and peace of mind. The General policies below are designed to make your time with us as well as the stay of other guests as pleasant as possible.

ARRIVAL & DEPARTURE: Check in is anytime between 3pm and 6pm. We regret we are unable to accommodate early check-ins as we have very little time between check-out and check-in to prepare cabins for the next guests. If you need to check in after 6:00pm please let us know in advance so we can make suitable arrangements. Late Check-in Procedures are included in the confirmation email sent when you register. Check-out is by 11:00am.

CHILDREN: The ruggedness of our mountains and the open design of our high decks prohibit us from accepting children. Accordingly, we can not accommodate guests or visitors under the age of twelve. For safety reasons, there can be no exceptions.

SMOKING: Our cabins are strictly smoke-free out of consideration for all those who have sensitivities to cigarette smoke. Please do not smoke inside your cabin or suite. Ashtrays are provided for the convenience of smokers on the decks and grounds.

PETS: Since some guests are allergic to pets, we do not allow pets to be brought on the property or in the yurt cabins.

VISITORS: Registered guests may invite up to two additional visitors per unit rented to visit during the day. Your visitors must be 12 years old or older, and they may not stay overnight. Rates are based on double occupancy; there is a $35/night additional person charge, with no more than three people in a cabin.

WEDDINGS: StoneWind has several sites for weddings including a 1600sf Conference Center, stone gardens, decks overlooking the mountains, and the decks of the cabins. Registered guests who are being married on their deck may invite up to 12 people for the ceremony; however, the number of visitors remaining after the ceremony must not exceed 8 in the cabin, with overnight restricted to no more than three. Inquire about the Conference Center if you wish to have more than 8 people visiting in the cabin or wish to have a larger wedding ceremony/reception.

MOTORCYCLES, ATV's: Sound carries forever in the mountains; therefore, in order to preserve the peaceful atmosphere at StoneWind, we do not permit motorcyles, ATV's, or dirt bikes at StoneWind. In addition to the noise problem, the steep gravel roads leading to the Retreat are unsuited to motorcyles.

HIKING, SWIMMING: Hiking at StoneWind Retreat and in the adjacent National Forest and the use of our facilities in general is at your own risk. No swimming is allowed in the lagoon or in any of the ponds. There is no life guard on duty. There is a combination gravel/brushhogged walking trail on the property but no prepared hiking trails in the adjacent National Forest. There are miles of prepared hiking trails at Lake Fort Smith, seven miles away, and at Devil's Den State Park, 15 minutes North on I-540.

HUNTING: StoneWind Retreat is blessed with an abundance of wildlife--deer, turkey, fox, hawks, eagles, road-runners, quail, and a wide assortment of other birds and critters. We protect and feed the wildlife for the enjoyment of everyone. We do not allow hunting on StoneWind property nor in the National Forest using StoneWind Retreat as a base.

We require full payment for all reservations made within 21 days of your arrival date by credit card, debit card, direct debit from a WalMart Cash Card, or by USPS Money Order.  There is a $12.50 fee for damage insurance if paying by money order or cash card. If paying by debit or regular credit card, and you reserve more than 21 days in advance, we require 50% of your total stay to confirm the reservation, and the remaining 50% will be automatically charged to your card on the 22nd day prior to your arrival, which is the last day before the sale becomes final. Other payment policies may apply to season specials.

Season Specials and Extended Stay Restrictions: Specials with time limits or for specific days may not be doubled or combined with other special rates unless specifically permitted.

Extended Stay Reservations: Reservations eligible for an Extended Stay Discount are handled as a regular reservation and billed under our "50% now, 50%—21 days prior" policy.

One Night Reservations: One night stays, when allowed, are Pre-Paid and Non-refundable. There are no discounts available for one night stays, and there is a $20 cleaning surcharge unless otherwise noted.

Paying by Cash: We do not accept cash at time of check-in, although those wishing to pay cash may pay by USPS money-order (must be received at least 15 days prior to arrival) or by WalMart Cash Card. We require full payment for all reservations made using money order or WalMart Cash Card.

If paying by anthing other than a regular credit or debit card, there is an additional $12.50 damage insurance fee.